PURPOSE :

Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations.

Working knowledge of the department functions such as maintaining a fresh inventory, may assist with processing administrative paperwork and maintaining accurate department records.

DUTIES AND RESPONSIBILITIES :

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction.
• Implements proper and efficient product preparation and packaging techniques. Uses and operates related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers and pallet jacks.

Maintains hot and cold foods to company standards.

• Brews coffee, tea, and chocolate. Operates electronic cash register to total customer’s final bill. Accepts payment and make correct change for customers.
• Knowledge of proper procedures and coffee bar layout.
• Maintains case cleanliness and visual appeal. Responsible for ensuring the proper cleanliness, sanitation and appearance of Starbucks area and equipment and ensures a safe work environment.
• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Assists with physical inventory taken every 4 weeks.
• Stocks and rotates product. Maintains and organizes cooler.
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product
• Working knowledge of Company policies and guidelines as outlined in the Albertsons / Tom Thumb Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product.

Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records.

• Accurately completes, maintains and monitors daily log sheet, Production Log, Par Chart and other required paperwork and logs.
• Controls shrink and cost.
• Ensures that proper temperature levels for product are maintained. Ensures proper signing of products to include accurate pricing.

Complies with retail labeling laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment and display area, including code date compliance as required.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS :

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 lbs. Bends, stoops and reaches frequently.

• Complies with company grooming standards and dress code.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Uses and operates related equipment such as kitchen utensils, coffee grinders, coffee machine, espresso machine, blenders, conventional and microwave ovens, registers, printers and pallet jacks.

Utilizes cleaning supplies and equipment. Operates computer software and electronic ordering devices to order product.

• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Last updated : 2024-04-29